Right of withdrawal
Right of withdrawal
right of withdrawal
Consumers according to §13 BGB have the right to withdraw from this contract within fourteen days without giving a reason.
Products that come with a 30-day money-back guarantee can be refunded within 30 days from the time of purchase without any reason. The right of withdrawal remains unaffected.
Excluded from the right of withdrawal are hygiene items (e.g. creams, underwear, mask holders and Face protection), which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery in accordance with Section 312g Paragraph 2 No. 3 BGB. This includes over-the-counter medicines, medical products, ready meals, cosmetics and hygiene items that are sealed upon delivery and whose seal has been removed after delivery.
The return of face masks is problematic due to health or hygiene aspects, since the retailer is hardly able to resell returned goods for reasons of health protection or hygiene.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must inform us
InLogSi GmbH / Haartec
Harz look 2
D - 38895
Halberstadt OT Langenstein
Email: info@haartec-shop.de
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Please send the returned goods to the following address:
Harz look 2
D - 38895
Halberstadt OT Langenstein
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.